Welcome to Sentiment Search: The Future of Customer Feedback in Hospitality
At Sentiment Search, we're transforming the hospitality industry with the next generation of customer feedback insights. Our platform empowers your business to improve ratings, benchmark against competitors, and leverage the power of AI for unparalleled operational excellence.
One Platform - Insights, Engagement, Benchmark, Feedback Collection
Track, analyse, and respond to every piece of feedback across all your feedback sources from one consolidated dashboard. Elevate your hospitality business with Sentiment Search – where data meets strategy.
Feedback Aggregation
In Depth Customer Sentiment
Automated Replies Using Chat GPT
Unmatched Competitor Analysis
Customers across the UK,
US, India, UAE, Australia and Canada.
Go live within 24 hours.
Guaranteed.
Average NPS Improvement
Comprehensive Feedback Collection
Create customised and branded feedback forms. Integrate our feedback collection with your POS or mobile app to dynamically create feedback forms based on your guests' order.
Get dish-by-dish insights, pinpoint items that need attention and take data-driven decisions to optimise menus. Get all insights under a single dashboard.
"Sentiment Search has helped transform the way we track our guest sentiment and how it informs the business for future development. Their ability to provide actionable insight has been invaluable to the business."
- Ben Hibbard, Marketing Director
Insights forAll Levels of Management
Equip your GMs with daily actionable insights to address areas of concern swiftly.
Provide management with complete transparency of your brand's performance by unit, by region, by manager, by brand.
Benchmark every aspect of your business, pinpoint weaknesses and make targeted adjustments to improve online ratings.
Predict your online ratings based on your actions.
"A fantastic and invaluable tool that gives us real insight into our customers experience, and that of our competitors. The ease of access to the data means we can react to it quickly and use it as a tool to identify training needs and improvement opportunities. Just brilliant."
- Sorrel Ward, Director of Marketing
Automate Replies using Chat GPT
Generate customised replies for all your reviews within a few seconds.
Reduce the time spent replying to reviews by 90% and minimise the use of templates.
