At Sentiment Search, we're transforming the hospitality industry with the next generation of customer feedback insights. Our platform empowers your business to improve ratings, improve customer experience, benchmark against competitors, and leverage the power of AI for unparalleled operational excellence.
Track, analyse, and respond to every piece of feedback across all your feedback sources from one consolidated and beautifully crafted platform.
Sentiment Search equips marketing, operations, and guest experience teams with sophisticated insights derived from reviews platforms, social platforms, delivery platforms, offering a detailed benchmark of your business against the competition.
Our industry-specialised AI analyses every line in every review and provides an objective and quantified view of your customer feedback. Discover how customer sentiment varies for each aspect of your business and pinpoint your strengths and weaknesses.
Turbocharge your customer engagement with automated, customised replies. Our system allows you to respond to multiple reviews efficiently, reducing the time spent while avoiding template responses.
Gain insights into why competitors might rank higher on Google, and what trends are gaining traction in your area. Our competitor analysis tool is unparalleled, providing a detailed comparison of NPS and sentiment against the competition.
Create customised, branded feedback journeys and plug them into your POS or app to generate dynamic forms from each guest order. Surface dish-level insights quickly, identify underperforming items, and act on one unified command stream.
With Sentiment Search, we're not just reacting to feedback, we're using it to
drive continuous improvement across teams, operations, and the overall guest experience.
A must-have tool for any hospitality business looking to make informed, proactive decisions based on real-time sentiment data.
- Julie Hallam, Operations Director
Sentiment Search has become an essential part of our analytics toolkit...
The recently released AI Summary feature has been a game-changer.
It makes it easy to share clear, concise weekly and monthly sentiment headlines with key stakeholders, saving us time and improving visibility across the business.
Highly recommended for any team looking to turn sentiment data into actionable strategy.
- Alex Grace-Smith, Head of Reservations
Create customised and branded feedback forms that integrate seamlessly with your CRM.
