The Next Generation of
Review Insights for Restaurants

Improve Ratings.  Benchmark Competitors.  Leverage the Power of AI.

Quantify your feedback, pinpoint weaknesses and improve your online ratings.

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Sentiment Search specialises in review insights for restaurants, coffee shops, pubs and cloud kitchens. We provide marketing, operations and guest experience teams with a range of sophisticated customer sentiment insights derived from review platforms, social platforms and internal feedback channels.

These industry-specialised metrics can be used to benchmark every aspect of a restaurant against its competitors, pinpoint weaknesses and ultimately improve online ratings.

Day-to-Day Insights

Provide GMs with a daily list of insights that highlight the areas of concern, identify issues with food, benchmark every step of service, identify critical comments that need damage control and benchmark weekly performance against local competitors.

Macro Insights

Provide higher levels of management with an overall snapshot of your brand and identify underperforming venues. Get industry-specialised trends and track the shift in sentiment after staff changes, menu changes and refurbishments. Benchmark sentiment on a location-level and overall brand level against competitors.

how it works

Benchmark every aspect of your business in unprecedented detail against competitors.

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Benchmark Every Category & Subcategory

  • How does customer sentiment vary at every step of service?
  • What is your most talked about dish?
  • How do customers feel about your cleanliness standards?
  • Has the new GM improved customer loyalty?

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City-Wide Insights

  • Why does your competitor have a higher Google rating?
  • How does your vegan menu rank across the city?
  • Which dishes are trending in your area?
  • What is your overall brand NPS versus your competition?

Prioritise actions and quantify their potential impact on your online ratings.

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One platform for all teams.

Track Every Source

Aggregate reviews and posts from every review, social and delivery platforms.

Improve Ratings

Get industry-specialised insights for all levels of management.

Collect Feedback

Collect feedback and contact details using customisable and branded forms.

POS Integration (NEW)

Collect dish-by-dish feedback from customers based on their order.

Respond to Reviews

Respond to reviews on major platforms from one dashboard. Set up automated replies.

Improve Marketing Copy (NEW)

Benchmark the quality and relevance of your copy with context to your brand.

Client Testimonials

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Turtle Bay (44 Venues, UK)

"Sentiment Search is a fantastic tool, the platform allows us to view all our guest feedback in one place. The level of insight and sentiment offered is invaluable in helping us stay connected with our guests and make informed decisions as a company.

The customer service from the team is unbeatable, they are always available to help and advise on how to get the best from the system."

Imogen Harrison, Guest Experience Manager

Turtle Bay

Beach Burrito (10 Venues, AUS)

"Amazing piece of tech it has saved our marketing team so much time and allows us to see all reviews in one place with a NPS attached to it all.

Since using it our Google rating at all venues has gone up."

Blake Read, CEO

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Inamo (2 Venues, UK)

"Very useful piece of tech for tracking your reviews across multiple platforms and benchmarking against other establishments in your area.

Prithvi and his team are also swift to assist and good to work with."

Noel Hunwick, Marketing Director & Co-Founder

Turtle Bay

Roseate Hotels (14 Venues, IND & UK)

"Sentiment Search is a breakthrough tool to get all your reviews and guest feedback under one platform. With hourly updates it helps the brand stay connected seamlessly with its audience and resolve any concerns they face in real time.

This has worked well for the brand Roseate Hotels & Resorts (India & UK) that I manage."

Ranjita Shaw, Director of Marketing

Why Sentiment Search?

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Industry Specialist

A user experience tailored for restaurants and used by a number of premium brands, including two Michelin-star restaurants.

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AI Accuracy

Our sentiment analysis algorithm has an unmatched accuracy of 92% for the restaurant industry.

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Funded by Techstars

One of ten companies from across the world that have been funded by Techstars purely due to the quality of our insights.

Meet The Team

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Prithvi Dhanda

Founder & CEO
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Ashley Williams

a photo of sonia bharadwaj

Sonia Bharadwaj

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Martin Olczyk

Advisor (Director - Techstars)

Connect With Us

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