"Sentiment Search has been a game changer for our business, providing great insight and not just understanding our strengths but to understand where our opportunities lay..." - Lee Smith, Head of Central Support
"Sentiment Search gives us detail from a restaurant level, right up to the company view very quickly. Personally, its the first thing I look at each day, as it helps me keep in touch with our guests and how well we are looking after them."
- Neil Williamson, COO
"Sentiment Search is a game-changer in understanding guest sentiments. Their comprehensive approach to collating all online feedback from various platforms into one easy-to-analyse dashboard is revolutionary.
Thanks to their insightful NPS data and guest insights, we've pinpointed exactly where we excel and the areas needing more attention. The clarity and depth of information provided have been invaluable in shaping our strategies.
Highly recommend to any business keen on genuinely understanding and improving their guest experience!" - Tim Selby, Managing Director
"An excellent platform that has given us improved visibility of our overall service and in turn, actionable insight to guide operational decisions.
The benchmarking also allows us to see how we're performing against our competitor set and the wider High St.
This is extremely useful in what is a very competitive market." - James Phillips, Director of Operations
"Sentiment Search is a great tool for monitoring all online reviews in one place. It is an easy to use, interactive dashboard allowing you to understand and track what customers are saying in real time.
Not only that Sentiment Search tracks detailed categories allowing you to see what is trending and/or where your strengths and weaknesses lie.
Sentiment search customer service is excellent - Prithvi and the team are hugely accommodating and great to work with." - Claire Fairclough, Guest Experience Manager
"What an incredible tool to help identify and improve customer journey and experience. The level of insight and sentiment offered is invaluable in helping us stay connected with our guests and make informed decisions."
- Sandro Spahiu, Managing Director
