"Sentiment Search has been a game changer for our business, providing great insight and not just understanding our strengths but to understand where our opportunities lay..." - Lee Smith, Head of Central Support
Sentiment Search gives us detail from a restaurant level,
right up to the company view very quickly. Personally, its the first thing I look at each day,
as it helps me keep in touch with our guests and how well we are looking after them.
- Neil Williamson, COO
"Since onboarding with Sentiment Search, our guest experience tracking has been transformed.
Their dashboard delivers clear sentiment analysis, from dish by dish feedback to location-level strengths and weaknesses.
Exceptional onboarding, outstanding support, and real, actionable intelligence. Hospitality teams looking for scalable, intelligent feedback analysis would benefit immensely from Sentiment Search." - Natalie Jones, Insights Manager
"The platform is a game changer for any business and their customer service is a 10/10. Highly recommend!" - Luka Heintzman, Rollout Manager
"Sentiment Search has become an essential part of our analytics toolkit.
The recently released AI Summary feature has been a game-changer. It makes it easy to share clear, concise weekly and monthly sentiment headlines with key stakeholders, saving us time and improving visibility across the business...
Highly recommended for any team looking to turn sentiment data into actionable strategy." - Alex Grace-Smith, Head of Reservations
"Sentiment Search is a great tool for monitoring all online reviews in one place. It is an easy to use, interactive dashboard allowing you to understand and track what customers are saying in real time.
Not only that Sentiment Search tracks detailed categories allowing you to see what is trending and/or where your strengths and weaknesses lie.
Sentiment search customer service is excellent - Prithvi and the team are hugely accommodating and great to work with." - Claire Fairclough, Guest Experience Manager
It gives us real-time insights into what our guests love and where we can improve,
helping us make data-driven decisions rather than guess-work. The competitor benchmarking feature is especially valuable,
showing us how we compare in the industry and where we can stay ahead!
- Amy Illing, Senior Marketing Manager
