Improve NPS.  Improve Customer Loyalty.  
Increase Staff Performance.  Tighten Accountability.

Complete Coverage

Track every review and social platform across the Internet.

Improve Ratings

Get specialised insights on a unit-level and central-management level every morning.

Minimise Damage

Identify every negative comment about your venue and take action to improve NPS.



Competitive Intelligence

Pinpoint your strengths and weaknesses relative to every competitor in your city.

Industry Trends

Identify trending dishes across your city and adapt your menus accordingly.

Review Response

Reply to reviews on multiple platforms from one dashboard. Set up automated replies.

Data-Driven KPIs. Marketing and Operational Excellence.


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Our algorithms enable restaurants and hotels to answer questions such as:

  • How does my vegan menu rank across the city?

  • How do customers feel about our hygiene standards at each location?

  • Which locations have a relatively low NPS and why?

  • What content should I base my next marketing campaign around?

  • How many negative comments do I get versus the competition?

  • What are my competitors most talked about dishes?

  • Which competitors have increasing social media activity and why?



8M+

Reviews Processed

1800+

Actionable Insights

2000+

Hours Saved

200+

Satisfied Clients



MEET THE TEAM

WHY SENTIMENT SEARCH?

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Hospitality Specialist

Data Science tailored for hospitality and used by a number of premium brands, including two Michelin-star restaurants.

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AI Accuracy

Our sentiment analysis algorithm has an accuracy of 92% for the hospitality industry.

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Funded by Techstars

One of ten companies from across the world that have been funded by Techstars purely due to our quality of insights and client satisfaction.