Actionable Insights for Every Department
Marketing, Operations, Customer Experience

Complete Coverage

Track every review and social platform across the Internet from one dashboard.


Improve Ratings

Get specialised insights on a unit-level and central-management level every morning.


Minimise Damage

Identify every negative comment about your venue and take action to improve NPS.





Improve Staff Performance

Identify how to improve service ratings and tighten accountability across every venue.


Hygiene Tracking

Ensure customers feel safe and are satisfied with your hygiene standards.


Optimise Menus

Identify the sentiment for every dish and how it compares with competitors.





Respond to Reviews

Respond to reviews on major platforms from one dashboard. Set up automated replies.

Competitive Intelligence

Pinpoint your strengths and weaknesses relative to every competitor in your city.

Industry Trends

Identify trending dishes and venues in your city to get a holistic view of the industry.

Data-Driven KPIs for Operational Excellence.


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  • How does my vegan menu rank across the city?

  • How do customers feel about our hygiene standards at each location?

  • Which locations have a relatively low NPS and why?

  • What content should I base my next marketing campaign around?

  • How many negative comments do I get versus the competition?

  • What are my competitors most talked about dishes?

  • Which competitors have increasing social media activity and why?



8M+

Reviews Processed

1800+

Actionable Insights

2000+

Hours Saved

400+

Satisfied Clients



MEET THE TEAM

WHY SENTIMENT SEARCH?

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Hospitality Specialist

Data Science tailored for hospitality and used by a number of premium brands, including two Michelin-star restaurants.

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AI Accuracy

Our sentiment analysis algorithm has an accuracy of 92% for the hospitality industry.

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Funded by Techstars

One of ten companies from across the world that have been funded by Techstars purely due to our quality of insights and client satisfaction.