The Next Generation of
CX Insights for Restaurants

Improve Ratings.  Benchmark Competitors.  Leverage the Power of AI.

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Data Driven Operational Excellence

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Complete Coverage

Track every review and social platform across the Internet from one dashboard.

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Improve Ratings

Pinpoint your strengths and weaknesses on a unit-level and brand-level relative to the competition.

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Minimise Damage

Identify every negative comment about your venue and take action to improve NPS.

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Improve Staff Performance

Identify how to improve service ratings and tighten accountability across every venue.

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Track Cleanliness

Ensure customers feel safe and are satisfied with your hygiene standards.

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Optimise Menus

Identify the sentiment for every dish and how it compares with competitors.

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Benchmark Competitors

Make in-depth comparisons with every competitor in your city and identify areas that need attention.

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Respond to Reviews

Respond to reviews on major platforms from one dashboard. Set up automated replies.

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Identify Trends

Identify trending dishes and venues in your city to get a holistic view of the industry.

Detailed Keyword Analysis

  • Why is your NPS lower this week?
  • What is your most talked about dish?
  • How do customers feel about your hygiene standards?
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Performance Tracking

Track sentiment and feedback volume for every category over the last year. Compare your performance pre-lockdown and post-lockdown.

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Competitor Benchmarking

  • How does your vegan menu rank across the city?
  • How many negative comments do you get versus the competition?
  • Which competitors have increasing social media activity and why?
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Delivery / Takeout Feedback

Send bespoke surveys to delivery / takeout customers via SMS, email and QR codes. See the insights in real-time on our dashboard.

Why Sentiment Search?

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Hospitality Specialist

A user experience tailored for hospitality and used by a number of premium brands, including two Michelin-star restaurants.

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AI Accuracy

Our sentiment analysis algorithm has an unmatched accuracy of 92% for the hospitality industry.

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Funded by Techstars

One of ten companies from across the world that have been funded by Techstars purely due to the quality of our insights.

Meet The Team

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Prithvi Dhanda

Founder & CEO
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Ashley Williams

CTO
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Jorge Brasil

Data Scientist
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Martin Olczyk

Advisor (Director - Techstars)

Connect With Us

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